2020’s boom in telemedical services made healthcare more accessible than ever – getting and keeping patients well from the comfort of their homes. Its requirement of screen time, however, has ‘zombified’ many – removing the critical elements of compassion and empathy from the care being delivered. What best practices have emerged to emphasize patient experience in telemedicine? What considerations need to be made for the emotions being felt on the other end of the line? Explore the increasingly relevant intersection of patient experience and telemedicine and learn how can caregivers can put their best digital face forward.
: Will Morris, MD
, Executive Medical Director, Cleveland Clinic
Ann Mond Johnson,
CEO, American Telemedicine Association
Practice Leader, Marketing Strategy (Healthcare, Insurance & Life Sciences), Verizon