April | Patient Experience​

For 100 years, Cleveland Clinic has been a proud proponent of ‘patients first.’ Conveying our unmatched devotion to caring and researching for their health through life, putting patients first allows for the delivery of safe, high-value, high-quality care. The ideal, however, goes beyond the clinical, taking into account each patient’s physical comfort, as well as educational, emotional, and spiritual needs. This deeper understanding of the individuals we serve led Cleveland Clinic to become the first major academic medical center to make patient experience a strategic goal, appoint a Chief Experience Officer, and one of the first to establish an Office of Patient Experience. Join us in the month of April as we evaluate the importance of experience across industries and health domains to remain innovative in our approach to patient care.

Creating the Experience We All Need

04/13/2021

Through time, providers everywhere have come to understand the necessity of positive patient experience in treatment plans. Arguably as critical as the medical advancements themselves, improvements in patient comfort have significant influence on the delivery and reception of care. For issues like navigation, coordination, and continuity, innovators in the industry have pioneered solutions to help patients feel valued and supported every moment between arrival and departure. Learn how these players are assisting clinicians and creating the healthcare experience we all need.  

Moderator: Will Morris, MD, Executive Medical Director, Cleveland Clinic 
Adrienne Boissy, MD, Chief Experience Officer, Cleveland Clinic  
Antoinette Thomas, US Chief Patient Experience Officer, Microsoft 

Register

The Digital Face: Telemedicine

04/27/2021

2020’s boom in telemedical services made healthcare more accessible than ever – getting and keeping patients well from the comfort of their homes. Its requirement of screen time, however, has ‘zombified’ many – removing the critical elements of compassion and empathy from the care being delivered. What best practices have emerged to emphasize patient experience in telemedicine? What considerations need to be made for the emotions being felt on the other end of the line? Explore the increasingly relevant intersection of patient experience and telemedicine and learn how can caregivers can put their best digital face forward.  

Moderator: Will Morris, MD, Executive Medical Director, Cleveland Clinic  
Ann Mond Johnson, CEO, American Telemedicine Association  
Lea Simms, Practice Leader, Marketing Strategy (Healthcare, Insurance & Life Sciences), Verizon

Register